How do I reserve a rental item?

A signed service agreement, full payment, and a $100 refundable security deposit are required to secure your rental order.

The security deposit will be refunded following the event once all rental items have been returned, inspected, and confirmed to be free of damage, missing components, excessive cleaning needs, or other charges.

Please note that inventory is not reserved, and availability is not guaranteed until all required documents and payments have been received.

Reservations are accepted on a first-paid, first-served basis.

Does submitting an inquiry hold inventory?

No. Inventory availability is subject to change until a signed agreement and payment have been received.

How far in advance should I book?

We recommend booking as early as possible, especially during peak event seasons. Many of our most popular items book several months in advance.

How much notice is required?

We require a minimum of 72 hours to process, prepare, pull, inspect, and schedule rental orders. Orders requested within 48 hours of the event date may be subject to a $200 rush fee, based on availability.

How long is the rental period?

All listed prices reflect a 1-day rental period unless otherwise noted. Additional fees apply for early installations, overnight rentals, multi-day, and late-night pickups.

How much time is needed for delivery and breakdown?

Please allow a minimum two-hour delivery window and a two-hour pickup/breakdown window. Exact arrival and pickup times may vary based on routing, traffic conditions, venue access, and the complexity of the installation.

For larger installations or specialty rentals, additional setup and breakdown time may be required.

Do you offer event design or event planning services?

Bay Area Prop Rentals specializes exclusively in prop rentals. We do not offer event planning, coordination, balloons, or design services,

For event design, styling, and full-service planning, please contact our sister company, Four Forty Four Events.

Is delivery included?

No. Delivery, pickup, setup, breakdown, and handling fees are additional. Delivery rates are calculated from our Hayward, CA location.

Does the rental price include setup and breakdown?

No. Setup, breakdown, handling, and installation fees vary depending on the item(s) rented and event requirements.

Do you offer overnight rentals?

Yes. Additional fees may apply for overnight rentals, early installations, and late-night pickups.

Do you offer custom colors or modifications?

Some items can be customized for an additional fee. Contact us with your event details for availability and pricing.

What areas do you serve?

We proudly serve the San Francisco Bay Area and surrounding regions. Travel fees may apply outside our standard service area.

How much time do you need for set up?

We require a two-hour time frame prior to your event for delivery and installation, and two hours after the event for breakdown and pick up. Additional fees are applied for exact time arrivals or added labor for locations that require team support.

Is delivery included in the rental price?

No. Delivery, pickup, setup, breakdown, and handling fees are not included in the pricing.

Delivery rates are calculated from our Hayward, California warehouse and vary based on distance, accessibility, and event requirements.

Do you set up outdoors?

Many of our rentals can be used outdoors; however, clients are responsible for providing a safe and suitable setup location. Additional fees may apply for uneven terrain, stairs, long carry distances, or weather-related accommodations.

What forms of payment do you accept?

We accept major credit cards (processing fees apply) and Zelle.

Can I make changes to my order after booking?

Changes may be accommodated based on availability. Additional fees may apply, and we cannot guarantee inventory substitutions once an order has been confirmed.

Do you carry insurance?

Yes. A Certificate of Insurance (COI) can be provided upon request when required by your venue.

Will the rental look exactly like the photos?

While every effort is made to maintain consistency, slight variations in color, finish, and appearance may occur due to lighting, photography, normal wear, or updates made to improve our inventory.

Can we pick up our order?

Unfortunately, we do not offer pick-ups for our items

What happens if an item is damaged, lost, or stolen?

Clients are responsible for any rental items that are damaged beyond repair, lost, missing, or not returned.

Replacement charges will be based on the item’s replacement cost and may include: shipping fees, handling fees, production or fabrication cost and repair expenses when applicable.

Didn't find what you were looking for?
Send us an email Bayareaproprentals444@gmail.com
We’d be happy to assist you further!